Perpetual Enterprise Partners, LLC (PEP) is a veteran and minority owned company established in May 2001, certified and licensed to do business in the states of Delaware, Maryland, Virginia, Pennsylvania, Texas, Mississippi, Louisiana, Washington, Hawaii, California and the District of Columbia. Perpetual Enterprise Partners (PEP) has over 20 years of corporate experience in providing Human Capital and Human Resources Operational Services. Perpetual Enterprise Partners is a leading provider of Human Capital Management Services, spanning the spectrum of HR Event Management, HR Business Process Reengineering, Human Capital Strategic Database Marketing, and HR Servicing Applications and Operational systems support.
Clients Served
Perpetual Enterprise Partners is a self certified small disadvantaged and veteran owned company. PEP is comprised of 45 employees in 10 states and the District of Columbia. PEP’s organizational structure consists of headquarters operations and 4 divisions: PEP HR Information Technology, PEP HR Professional Services, PEP Marketing Services and PEP Stars Java Café (Event Management Services).
Our Mission
To provide superior, customer focused information technology designs and re engineered management consulting services. These services are creatively designed by professionals who are proficient and committed to delivering "Just In Time" Enterprise Solutions that exceed our clients' operational expectations.
Our Organization
Perpetual Enterprise Partners is driven to maintain a dynamic, technologically advanced and reputable corporate environment, supported by a diverse team of professionals committed to providing service excellence in all we do.
Our Customer Relationship Management Strategy
Perpetual Enterprise Partners understand that it is very important to put the customer first and has developed a customer-oriented program to support effective marketing, sales, and service process reengineering practices. PEP uses a "Customer Centric CRM" approach to develop an in-depth knowledge of our client's business strategy, and provides solutions to augment and generate adequate returns for future reinvestment.
We utilize a ten-step process for identifying quality improvement opportunities and implementing appropriate improvement solutions. This is PEP's approach to "Continuous Quality Improvement; the KAIZEN Method”. Therefore ensuring that the re engineered process, human capital and technology solutions compliment and exceed the strategic goals of our clients.
Our Quality Program - Six Sigma
It is our corporate goal to achieve Six Sigma quality on all client engagements. Our Six Sigma process must produce no more than 3.4 defects per million opportunities. An "opportunity" is defined as a chance for nonconformance, or not meeting the required specifications. This means we need to be nearly flawless in executing our key processes. Six Sigma is a vision we strive toward and a philosophy that is part of our business culture.
Key Elements of Six Sigma
At its core, our Six Sigma Program revolves around a few key concepts.
- Critical to Quality – Attributes most important to the customer
- Defect – Failing to deliver what the customer wants
- Process Capability – What your process can deliver
- Variation – what the customer sees and feels
- Stable Operations – Ensuring consistent predictable processes to improve what the customer sees and feels
- Design for Six Sigma (DFSS) – Designing to meet the customer needs and process capability
Clients Served
